Troubleshooting
Destination Doesn't Update
If you've updated a Smart QR Code but it still opens the previous destination, don't worry.
Last updated
July 2026
Overview
If you've updated a Smart QR Code but it still opens the previous destination, don't worry.
In most cases the issue resolves automatically within a short period.
Confirm your changes
Open the QR Code in your dashboard and verify that the new destination has been saved.
Try scanning again
Close your browser or QR scanner and scan the QR Code again.
Some devices temporarily cache redirects.
Try another device
Testing with another phone or browser can help determine whether the issue is device-specific.
Browser caching
Some browsers temporarily remember previous redirects to improve performance.
If this happens, waiting a short period or trying another browser often resolves the issue.
Still seeing the old destination?
If the problem continues, contact support with:
- The QR Code name
- The previous destination
- The new destination
- Approximately when the update was made
We'll investigate the issue.